CSC Offers AWD Business Process Management System to Global Property & Casualty Industry
Proven System Optimises Critical Business Processes Across the Enterprise
CSC has announced the expansion of its business process transformation software and services to include the global property and casualty (P&C)/general insurance market. At the heart of the offering is AWD, a business process management (BPM) system built by DST Technologies and deployed by CSC at more than 120 insurance firms around the world.
With its comprehensive, pre-built functionality, AWD enables carriers to streamline and automate end-to-end business processes, including work, people and systems, to lower operational expenses and deliver improved service. As a single platform for imaging, workflow and real-time metrics across the enterprise, it drives efficiency and helps the user to reduce processing errors, providing a central repository for all work in progress and an employee skills inventory, all designed to ensure that the highest priority work is handled by the right person.
“P&C insurers increasingly are seeking tools and technologies to support process modeling, automation and management, particularly in the areas of sales, underwriting, claims and customer service,” said Kimberly Harris-Ferrante, vice president and distinguished analyst at Gartner. “Vertical solutions that come with insurance-specific process flows and content are better suited to providing fast deployment and business results than horizontal solutions and will help insurers streamline processes, reduce the time required for complex and manual processes, and improve customer satisfaction for external processes.”
“Orchestrating the interaction of business processes, people, data and systems is critical for insurers to provide optimal efficiency and quality service,” said Jeffery Schwalk, president of CSC’s Property and Casualty Insurance Division. “Not only is AWD a leading BPM solution helping insurers improve productivity by 25 to 35 percent, it is also the backbone of our global life insurance business process outsourcing (BPO) operations – where we provide industry-leading service turnaround for millions of policies and contracts.”
