HiAffinity is a sophisticated customer management and billing solution, offering a wide range of functions and capabilities.
- Billing Engine enables users to create and control as many charges and services as they wish using multiple rates and appropriate taxes
- Debt Collection capabilities allow customers to automate the collection of outstanding debt. Recovery steps can be associated with recovery actions to automatically produce the correct stage of the follow up process
- Payment Processing provides the facilities necessary for the receipting of payments and updating of customers’ accounts. Flexible and varied payments terms can be setup for individual customers, with payments posted either online or in batch
- Customer-Centric Call Centre means that it is possible to recognise the total business relationship with a customer. The highly intuitive design enables customer enquiries to be answered quickly and easily through the logical grouping of appropriate information, facilitating training and optimising navigation
- Customer Contacts can be recorded, monitored and reported on to satisfy regulatory requirements and also individual company performance measurement
- Through Web Self Service customers can view bills online, change payment terms and view other billing related information thus reducing the burden on the call centre
- Support for Multi-Languages provides the ability to have concurrent use of different languages for the same instances of HiAffinity
- Business Process Driven approach enables companies to configure their business processes directly into the product
- Extensive Reporting functionality means that numerous standard reports exist for system control and facilities for ad-hoc reporting using industry standard reporting tools
- Open Architecture allows the product to run on a variety of operating systems and Relational Database Management Systems, and is scalable to grow with an expanding customer base. Deployment options include either a Windows or Web based user interfaces
