Learn more about the challenges facing the global business process management industry and how DST Global Solutions can help you streamline your operations by reading our latest Viewpoints. Monitoring latest developments from the industry, our experts examine the key current and emerging issues and explain how you can handle them.
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Managing the Superannuation Administration Burden
The superannuation system in Australia has contributed towards an increase in investments and the nations’ wealth. However, as superannuation grows, the administrative burden gets increasingly larger with funds struggling to keep operational costs and efficiency at a reasonable level.
31 Jan 2012
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Changing the Management Landscape
This article featured in The Guardian explores how BPM can enable companies to meet the demands of evolving customer expectations and address the challenges this brings to the management landscape.
25 Nov 2011
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Managing Lean and Continuous Improvement
Lean Six Sigma is an approach used to achieve operational excellence by improving business processes. In order to hold a competitive edge by offering exceptional customer service, many organisations have adopted or are in the process of adopting Lean Six Sigma methodologies designed to review business processes and make the changes required to improve a company’s efficiency, rationalise staff usage and in turn lower operating costs.
2 Sep 2011
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Will your process efficiency impact your operational viability in a Solvency II world?
Most of the time and effort expended on Solvency II thus far has been spent on implementing systems and procedures for measuring and calculating levels of capital and prime risk. However, without adequate processes and controls in place in business operations, the capital adequacy levels required could be adversely impacted by operational risk weightings.
28 Jun 2011
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Minimise overheads without impacting on customer service
This article by POST magazine explores why insurers are under pressure to drive down costs without compromising customer service standards, how this could be achieved, and the benefits it may bring for all parties.
23 Jun 2011
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AWD White Paper
In this report Bruce Silver, a leading independent industry analyst, gives an overview of AWD and explains the new functions of AWD10. "As a point of reference, imagine the business-oriented design experience of IBM Lombardi Edition together with the bulletproof imaging, data capture, work management and case management of IBM FileNet Edition… all in a single product."
5 Nov 2010
