AWD Product features

Process Engine
Modelling
Capture
Communication
Content Management
Orchestration
Business Activity Monitoring

Process Engine

The processing portal is browser based, and can be branded for a consistent look and feel for your firm. Menu options at the top are entitlement driven.

The engine manages the routing, prioritisation and delivery of work to the process participants. Work moves in a horizontal manner using a queue and status mechanism and there are six primary work selection algorithms that ensure that the right item of work is delivered from the queues to the appropriately skilled resources at the right time. As the profile of the work loads in the system change during the day, the dynamics of the process engine change to ensure that optimised work delivery is maintained.

AWD supports the concept of both push and pull mechanisms for work allocation, and also an additional ‘compromise' by way of a work assignment facility,  which allows users to retrieve multiple items of work at any one time but only lock the one that is being worked. An inbuilt quality subsystem supports the checking and authorisation of work, using sampling based on work type and user experience. Work items can also trigger communications such as emails, correspondence letters and SMS messages, which can be used to include external non AWD participants in the process when needed.

The process engine also manages the relationships between the various AWD objects, which are used to denote items of work, specific cases, folders and source objects (commonly used for scanned images and other forms of content). This allows organisations to closely correlate documents and other forms of content to the processes that utilise them.

Back to Top

Modelling

AWD supports a native BPMN based modelling tool which enables business users to define, refine, test and import their business processes. The BPMN standard has been extended to support AWD features such as human interface interaction and the tool is available through the AWD Thin Client interface.

The following diagram illustrates a typical BPMN defined process.

Back to Top

Capture

AWD captures attachments from a variety of sources, including scanners, faxes, e-mails, office documents, and EDI data.

The capture process is supported by ICR/OCR, and our proprietary intelligent mail classification and extraction service.  Adapter based architecture allows plug-in support for new channels and consistency across all capture channels.

Back to Top

Communication

AWD allows personalised correspondence directly from workflows. Users choose pre-approved letters or free form based on business process rules. Content can include variable paragraphs, dynamic signatures, variable data fields, and dynamic enclosures. Multi-channel support enables you to communicate with your clients in their preferred method - email, letter, fax or mobile messaging

The vision for the communication feature within AWD is to condense all outbound communication, whether internal to the organization or external, into an easily managed process.  We will streamline the communication process by increasing automation and decreasing administration overhead.  Additionally, the objective of reducing the dependency for legacy software applications on the processors desktop is paramount to the success of the project.

The new solution will:

• Reduce administration to a more manageable level.
• Integrate with AWD and legacy applications
• Provide a consistent quality of communication

• Support multiple output channels
• Provide rules based communication and letter generation
• Reduce complexity of solution by removing the need for a third party editor.
• Provide an approval process for canned content

Back to Top

Content Management

AWD provides a direct link from your processes and cases to their supporting attachments.

Full colour images, redaction, highlighting, page and field level security and compound and sub-documents are all features of the fully integrated content service. AWD can store many file types including tiff, pdf, office, multi-media, etc

Back to Top

Orchestration

In addition to the horizontal work delivery capability described in the Work Management section, AWD supports the concept of vertical task management or ‘Orchestration'. This facility allows the execution of granular level activities, or ‘tasks', grouped together in a ‘Job'. These tasks may perform system interaction activities through the use of adaptors, or manage the interaction between the user and the application via a set of business configured screens.

For correspondence generation, the solution will come with a pre-integrated correspondence engine known as Encorr (Enhanced Correspondence) which via the use of Microsoft Word allows process driven document generation on an ‘ad hoc' or fully automated basis. AWD also provides optional capability for other communication channels such as email, SMS messaging, Fax and web interfaces.

AWD integrates with external web services, managing decisions and data, to execute end-to-end process flows.

Back to Top

Business Activity Monitoring

AWD provides supervisors with a standard set of reports and visualizations that allow them to:

Answer their day to day process monitoring questions

• manage work more efficiently
• coach and improve their staff
• report upward to management

Make it easier to access BI data and integrate it with other reporting systems.

Provide a framework for business users to eventually create their own reports and visualisations.

Enrich the data and improve performance.

Supervisor

• will all the work (that needs to) get done today?
• if not, why?
• is everyone here and working?
• how are people performing?
• how are we doing relative to last month, quarter, year?

Management

• how is the department doing relative to the standards?
• are we meeting / exceeding customer service levels?

Back to Top

Related Products