AWD is used by many of the world's leading life insurance companies to automate applications and renewals, speed claims resolution, service customers and agents, and develop sales campaigns. Many of the top 20 UK insurers use AWD to help them gain competitive advantage and drive real bottom-line savings. AWD’s comprehensive workflow and BPM technology enables life insurers to streamline and automate underwriting and claims processes and deliver the level of policy administration and customer service expected in today’s competitive life and pensions industry.
By combining a sophisticated document management capability with a proven scalable two dimensional process management application, AWD offers life insurance organisations a comprehensive business-focused process management solution.AWD provides inbound capture from scan, and both inbound and outbound, fax, email, web and SMS to support both customer and intermediary communication.
A "lean" approach toward customer service is key to retaining market share and increasing or protecting market share in this space.
This approach is facilitated by AWD in some of the following ways:
- Providing CSRs have access to customer information, including cross-sell and up-sell capability, in as few "clicks" as possible
- Reducing paper use as well as storage cost by imaging where possible
- Controlling operation costs by automating repetitive tasks
- Balancing workload between offices
- Eliminating duplicate communications with customers through work tracking and lookup capabilities.
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To succeed in today’s corporate business environment organisations must harness the right resources and technology to deliver optimised process efficiency, quality and customer service.
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