Industry Solutions: Investments

Additionally, AWD has been implemented globally to support hedge fund administration, wealth management processes and is used by many of the world's leading Life and Pensions organisations  as well as their Business Process Outsourcing providers.

AWD has case management functionality that enables multiple tasks or transactions to be completed in parallel to one another, and as part of the same workflow. Coupled with strong reporting capabilities, straight-through processing and location independence, AWD delivers competitive advantage  to leading investment management companies, and the people who process on their behalf.

AWD helps DST Global Solutions' clients with positive customer retention and cost containment strategies. These include:

• Allowing customers to communicate with their provider using the preferred channel of their choice - phone, fax, mail, e-mail or Internet
• Capturing and indexing work from incoming channels, then distributing it to the most appropriate resource based on priority, availability and skill profile - on or offshore
• Integrating with core systems so that all customer and transaction history is immediately accessible to processors
• Applying automation so that skilled employees remain focussed on exceptions handling rather than repeat tasks where they don't add value

Related Products

• AWD

  To succeed in today’s corporate business environment organisations must harness the right resources and technology to deliver optimised process efficiency, quality and customer service.