HiAffinity’s Billing and Collection applications cover all the functionality to manage the billing revenue of a utility company.
Billing
- The solution supports single and group billing carried out periodically in line with different billing cycles (daily, monthly, bi-monthly, quarterly, six-monthly or annually).
- Accounts requiring adjustments outside the normal cycle can be re-billed on-line.
- The highly flexible tariff management will enable you to implement as many tariffs as you require.
- The system will bill for any combination of metered and non-metered services and products.
- The charges may be presented on one consolidated bill or on separate bills.
Meter Reading
- Book and walk maintenance manages the records pertaining to meter reading operations and produces reports on exceptions and variances.
- Our solutions have been implemented to link to reading systems from various manufacturers including Itron, Neptune, Radix, Schlumberger, Elster and Sensus.
Receipting
- The cash receipting functions provide the facilities necessary for receiving cash and updating customers' accounts.
- Payments can be posted to individual accounts either on-line or as a batch process.
- The solutions will also allow you to offer flexible and varied payment terms with your customers.
Collections
- Maximise collections and minimise outstanding debts.
- Proactive gathering of relevant customer information
- Assignment of risk factors at an individual level (e.g. high, medium, low). - online, from external sources and through the product self-learning based on previous actions
- Job Management allows managers to drive automated processes for each risk profile
